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There are two wifi network options at Luther Seminary: * Luther Seminary * LutherNet (Guest Network) View or download .pdf instructions [https://drive.google.com/a/luthersem.edu/file/d/1IO3cYjEbevNmdWD32ubqpEvN4xUva3qd/view?usp=sharing] (225 kb) ...
* Log in to the instructor's computer in the classroom. * Locate and open the AirServer app by clicking the shortcut on the desktop of the computer in the classroom. (If you see a warning about a firewall, click "I already have my firewall set up"). I...
Login to computer as an admin Install WinSCP from \LeoStorageLibraryInstallersWinSCP From the Accounts Payable WinSCP Settings, copy the folders barnesnobleWinSCPKey and BN WinSCP Settings to the user's Documents folder Launch Regedit (Registry Edit...
BEFORE THE ZOOM VIDEO CONFERENCE * Determine how you will communicate with the remote location in case of issues with the video conference connection. -Share cell phone numbers -Plan to open the Zoom chat in case there is no audio -Use Google Hangouts ...
It has been commonly reported that Macs running Mountain Lion are struggling to connect to printers on campus. If you are struggling with this same problem, this guide could really help you! Follow the steps below, which include the normal process to c...
INITIAL SETUP (IT) * Install GoAnywhere OpenPGPStudio (Decryption Software) * In OpenPGPStuio Import key from (\leoSTORAGElibraryInstallersGoAnywhere PGP StudioCLEP Score ProcessingAugsburg-University.asc) * Password & Key saved in Passpack under R...
This article will provide you with instructions on how to connect your ChromeBook with our Augsburg wireless network. * Click the Wifi icon at the botton on the task bar, then select "No network". * In the EAP method tab, select PEAP. * For the Se...
The course evaluation system has a "Survey Intelligence" report that allows you to see your scaled responses across multiple classes. This video explains how to use the report. I suggest having the video open in one tab and the course evaluation system ...
ADD INSTITUTIONAL ADVANCEMENT OFFICE STAFF TO SPECIFIC SECTIONS ON THEIR CONTACT PAGE This only applies to the Institutional Advancement office. IA has a contact page that separates its staff into 4 sections: Leadership, Philanthropy & Support, Engage...
Used by Marketing. Is web based, ticket SysNet for access.
This short clip will show you how to back up the data in your Augsburg Google Apps for Education account as you prepare to graduate from Augsburg University so you can take it with you. (Keywords: Extract, Data, Alumni, takeout) go.augsburg.edu/takeou...
https://fmhelp.filemaker.com/docs/18/en/fmpinstall/#windows-notes [https://fmhelp.filemaker.com/docs/18/en/fmpinstall/#windows-notes]
The link for the GAE (Google Apps for Education) Resource list of shared group email accounts and calendars can only be accessed * on campus * remotely via RDP (Remote Desktop Protocol) * remotely via VPN Once IT has set up a resource for a shar...
Zoom [https://augsburg.zoom.us/] Guide for Students Zoom is a video conferencing tool you will use to attend class and open office hours. Needed Hardware to Get Started: * A computer, laptop, or mobile device with an internet connection * A m...
WINDOWS 10 - HOW TO CONNECT TO A WI-FI NETWORK USING TASKBAR Using the Taskbar is the most straightforward way to connect to a new Wi-Fi network. Here's how: * Click on the wireless icon in the bottom-right corner of the taskbar. (If you don't see th...
This guide will show you how to record a session of everything that happens on your Mac's screen. This can be a handy trick. You will use the program QUICKTIME to do this. This program comes built into the Mac. [1] [Step 1] Open Quicktime out of ...
Try the following troubleshooting steps if you receive either of the following error messages when attempting to open a word document e-mail attachment: “THE DOCUMENT NAME OR PATH IS INVALID.” “THE DOCUMENT MAY APPEAR TO BE DAMAGED AND MAY BE UNRECOVE...
1. Go to the Control Panel (you can do this by right-clicking on the Windows icon in the lower-left hand corner) 2. Go to the Action Center (Steps 1 & 2 can be bypassed by searching for "Action Center") 3. From here, you can turn on Windows Defender
I've been asked to pull a syllabus from an Augsburg Experience course for English for a new professor. I can get to the log in page, though after entering my credentials and pressing Enter....I get a sad face, "This page isn't working" castor.augsburg.edu...
A number of processes explained in this article are specifically for the work of department chairs though may apply to other faculty. Establishing regular communication with your LFC (Liaison for Computing) will enable IT to best support the needs of your...
This short clip will show you how to import the content of you Google Drive associated with your Augsburg Google Apps for Education account after you have extracted all your data using Google Takeout. The instructions on this video also assume that you ha...
This article addresses common questions posed by faculty who are transitioning from full-time teaching to retirement. Department heads review a list of faculty associated with their department and mark any accounts which need to be deleted, usually instru...
Sometimes when troubleshooting issues on Macs with MS Office, it can help to uninstall and reinstall MS Office. Look up how to uninstall MS Office from a Mac online. You will need to show the Library folder for both the hard drive and the user's home fo...
1. Go to the start up page by clicking on the following link http://go.augsburg.edu/msoffice [http://go.augsburg.edu/msoffice] Then enter your Augsburg email address on the text box and click on "Sign up". 2. Check your inbox for an email similar to ...
E-Prime is used in our Psychology Labs, primarily by Professor Ben Denkinger. Professors Evren Guler and Nancy Steblay may also use E-Prime. Windows 10 comes with .NET 4.0, so .NET 3.5 will need to be installed for E-Prime 2.0 to work. E-Prime 3.0 has bee...
Fax Troubleshooting When sending internal faxes between campus fax machines, it doesn't work properly when using either 9+1+612-330-xxxx OR 9+612-xxxx. When testing internal to internal faxing, only use 9+330-xxxx. Internal faxing on campus only occur...
WHEN INTERNATIONAL CALLING DOESN'T WORK 1. Many countries are on the blocked list for international phone calls. Meaning, even if a phone has international calling turned on, they will not be able to call these places. See this link here from our phone ...
Physical time clocks for punch-in punch-out are administered directly by Kronos. If there is an issue contact Kronos directly at +1 (800) 394 4357 Customer ID / Solution # is 6092704 time entry / kronos /
If users are having trouble logging into Novell update their login client to OES. Installer is saved in \LeoStorageLibraryoessetup
An Index page is located in each faculty's www folder who has a professionally designed page created by Marketing on http://www.augsburg.edu/faculty [http://www.augsburg.edu/faculty]. The index page contains redirect code to send the user who clicks the d...
****************CONTEXTUAL LEARNING IS NO LONGER USING THE SYSTEM BELOW. THEY ARE USING TK20. PLEASE SEE  HTTPS://SUPPORT.AUGSBURG.EDU/SUPPORT/INDEX.PHP?/DEFAULT_IMPORT/KNOWLEDGEBASE/LIST/INDEX/77/LUTHER-SEMINARY-TK20 [HTTPS://SUPPORT.AUGSBURG.EDU/SUPPO...
Luther Seminary IT student workers are in charge of assisting the Augsburg PA faculty if they are experiencing classroom issues. There are 3 classroom areas on the Luther Seminary campus. NORTHWESTERN CLASSROOMS 230 & 231 On the 2nd floor of NW, there...
There are many different classroom setups at Luther. The document in the link shows you troubleshooting steps and how to use each room. Refer to this document when troubleshooting. https://drive.google.com/file/d/1g0tm2l1DqABP3XYndNwkhMUyJEWmAAa6/view?u...
When an alum, student, staff, or faculty member changes their password for their Luther Seminary email, they will need to update it on their phone as well (not all users have it on their phones, this is for those who do). Passwords need to be changed on...
We are, at our core, a customer service agency. As it is with all customer service jobs we are likely to sometimes have to aid customers who are angry or sassy because of the strain from the problems that they are facing. To help you deal with such calls ...
WHEN CONNECTED TO THE DELL LATITUDE 2-IN-1 LAPTOPS, SOMETIMES THE PROJECTOR IN 210E WILL BEGIN TO PROJECT AND THEN FLICKER THE COMPUTER DISPLAY ON AND OFF. FIX 1: If you are connected to the HDMI cord make sure that it is firmly plugged into the port in...
_Jake (from Events) moves the zoom cart, but he is not in charge of troubleshooting it! _ Steps to Using the Zoom Cart 1. Before doing anything else, make sure that the following are turned on: * Mouse * Keyboard * TV * Dell Computer 2. Plu...
ACCESSING ATLA DATABASE HTTP://WWW.LUTHERSEM.EDU/LIBRARY/DEFAULT.ASPX?M=6104 [HTTP://WWW.LUTHERSEM.EDU/LIBRARY/DEFAULT.ASPX?M=6104] FOR ALUMNI WHO WANT TO ACCESS ARTICLES AND PERIODICALS, THEY OFTEN TRY TO GO ONTO THE LUTHER SEMINARY WEBSITE AND SEARC...
The Mailroom at Luther Seminary is located in the basement of OCC. In that room, they have a printer that is used to print the red stamps directly onto envelopes. To get more ink for this machine, the mailroom does not go through IT. Instead, they ask the...
STUDENTS Luther Seminary offers a free download of Microsoft Office for students. This download can be found here and accessed with their luther seminary username and password. http://luthersem.onthehub.com [http://luthersem.onthehub.com/] It is a 1 t...
IF YOU ARE A STUDENT: 1. Login to MyLutherNet. 2. Near the top right corner (Under where it says "Welcome back (Name)"), click on Personal Info. 3. Then, click on "Biographical Info". 4. Click the pencil icon that is next to the "Name, Address, an...
At Luther Seminary, IT used to handle print jobs. These were done on a giant printer in the Help desk office, which is now gone. THE ONLY PRINT JOBS WE DO IS FOR THE BOARD MEETINGS. THESE ARE ORGANIZED BY THE PRESIDENT'S OFFICE. THIS INCLUDES BINDING BOOK...
Stub Hall has a guest account. THIS IS NOT GIVEN OUT TO JUST ANYONE. Check with Laura or Dustin first. *Doug Peterson is staff and is allowed to have this information. Username: stubguest001 Password: Luth3r19! (Expires every 340ish days. Last set i...
A sorority from the U of M is moving in to Bockman Hall 3rd floor for the fall semester. They will be on their own wifi. That information is below: Wifi Name: Bockman Password: LSbockman2018 They will also have their own printing. That is with a print...
For staff, faculty or students to unlock their account, here is what they should do: 1. Go to https://account.luthersem.edu/showLogin.cc [https://account.luthersem.edu/showLogin.cc] 2. Choose "Unlock Account" on the right hand side. 3. Type in your ...
Microphone shutoff/echo in OCC 10 This problem occurs when multiple microphones connected to the same room are working on the same channel. In order to fix this, just change the channel that your microphone is using to one of the three channels that t...
* Migrate user (optional) * Connect an ethernet cable to both machines * Start Migration Assistant on both and follow instructions * Check permissions on user folder. Change if necessary * Run repair permissions from Disk Utility * If you do...
Login into Admin user. Download update from the App Store. If you can not find the version you want Google the version and support.apple.com will have a link to the installer in the App Store. Once the OS is installed reinstall iprint.
This article will help you mount your network folders in Linux: * To mount your Student drive in Linux you will first need to install the _ncpmount _application: From the terminal under Fedora flavors of Linux: sudo yum install ncpmount enter [su...
We would actually recommend that the instructor just take his entire VoiceThread account with him rather than trying to move the content offline. He'll need your help or ours with this, though. If you can remove him from your license, his account will be ...
To ensure you are logging to to Augsburg's network, which is especially important if you are logging in to a Windows computer for the first time, and if you want access to Orgs, Facstaff, and Student folders, use the "Log on to OES Network" option. OES Ne...
https://help.oclc.org/Library_Management/WorldShare_Circulation/Configuration/OCLC_Service_Configuration_-_WMS_Circulation/Integrations/010Offline_Client [https://help.oclc.org/Library_Management/WorldShare_Circulation/Configuration/OCLC_Service_Configura...
OUTLET POWER NOT WORKING ON THE WEEKENDS  There is one outlet in every office that is a controlled receptacle. The controlled receptacles turn off at 12:00 AM and back on at 6:00 AM. This is required by current building codes. These receptacles are supp...
There is a new way to print at Augsburg! Instead of installing individual printers, you will install one print queue which will hold your print job. Then you will go to any printer set up to work with the queue and scan your fob. Tap your print job on the...
EXTERNAL MONITORS FOR MACS OR WINDOWS VGA still works well, or DVI. Both are common. Adapters are inexpensive so an HDMI port and cable are not necessarily needed. Other criteria to consider: * Webcam Note: If faculty want to replace their Window...
If the mail room can not print labels form Qtrak's website try troubleshooting steps added to Admin LFC google drive :: Qtrak Printing Troubleshooting.
  Guide to iPrint QuickPrint Web-based printing to Augsburg campus printers go.augsburg.edu/quickprintguide [http://go.augsburg.edu/quickprintguide] Macs running Apple silicon (M1 chips) are currently incompatible with campus printer installations...
Here are the quick steps to configure a Remote Desktop Connection to use the secure gateway. CONNECTING FROM A PC COMPUTER 1. Open Remote Desktop Connection 2. Enter rdp.augsburg.edu as the Computer name 3. Expand Options 4. Make sure that the U...
Augsburg College provides its student, faculty and staff the ability to use Windows 7 and certain windows applications over the internet, via a remote session to a server. This service is known as RemoteLab. _LEARN MORE ABOUT REMOTELAB HERE!_ [http://go...
Tips for removing marks on projection screens in classrooms: Use a cloth of some sort with Goo Gone and/or Hand sanitizer. Rub the mark with cloth and one of the liquids until it is removed (Elbow Grease). Magic erasers may also remove some marks.
Nancy Steblay has requested a manual local account be created, however this has been deemed unnecessary and students can use their own logins. Expected to change in Fall 2018. The current account is Psystudies and has a password which Nancy knows and sh...
Participants who are joining a Zoom meeting (not hosting) can access the meeting in the following way. Note: The very first time you join a Zoom meeting from a particular computer, you will be prompted to download and install the program. Follow the pro...
SITEIMPROVE PROCESS It is used to monitor accessibility issues with the sites on it. Scott and Joe are full admin. Laura, Jim, and Erin have editing access to a point. They can assign users access/take access away.   BOTH WWW.AUGSBURG.EDU [http://...
The Otter.ai mobile app works on iPhone as well as Android devices. This app is useful for recording interviews which it translates from speech to text using artificial intelligence. The transcription is completely automated. Although it does not promise ...
Set up a static Zoom link so that you can use the same link to connect with others via Zoom video/phone conferencing. If this setting is not turned on, then Zoom will create a link with a different Meeting ID every time you start a Zoom meeting session. A...
When a person you know is being impersonated in an email that looks like it is from them but the actual source email is not recognized as valid - this is an example of a phishing attempt. We see this from time to time where bots scour the public facing de...
STUDENT DELETION PROCESS Our student deletion process is rather simple and generous with regards to the amount of time a student is given to tie up loose ends after they graduate from the university. In the same respect, our students particularly the on...
* Log into Tk20 at: http://luthersem.tk20.com [http://luthersem.tk20.com] Use your Luther Seminary user name and password, click the green Login Button to proceed. Screenshot below: STUDENTS ONLY: If there is an error logging in, it is usually due to...
Install Tableau through KACE (only for Windows 10). If the machine is running Windows 7 install through the link in the attached PDF in ticket 127496. Tableau Prep information is in \LeoStorageLibraryStorageInstallersTableau Desktop License Key in is ...
WHAT TECHNOLOGY SHOULD BE CONSIDERED FOR MEETINGS? * LFCs would love to show a new tech tool or tip for 5 minutes at Department meetings. * Allow extra time for setup and audio/video troubleshooting if using web conferencing software. * Share presen...
EDTPA programs often require students to upload videos to TK20; the submissions are usually restricted by a maximum allowable file size, and so the clips must be trimmed and compressed to meet this requirement. The following steps will guide you through t...
Both Word and Google Docs word processing have built-in document language settings that you can change to Spanish. For Word, "review" tab --> "language"; for Google Docs, "file" --> "language" --> "Espanol". This will provide an auto-correct function for ...
UPDATE WIRELESS CERTIFICATE FOR WINDOWS 10 COMPUTERS * Log in to PC as yourself * run MMC.exe as admin * Add Certificates snap-in from File menu for "Computer account">Snap-in will always manage "Local computer" * Open folders: Personal > Certif...
CHANGES KEEP ORIGINAL UID? IMANAGER MOODLE Student to Faculty _(student ID is used as faculty ID number, so keep UIDs the same)_ Yes* Create Sysnet ticket to move context * Rq TechDesk manager change to faculty flag * LFC updates Departm...
Zoom's Waiting Room feature can be turned on when the identity of those invited to meet via video conferencing needs to remain confidential while keeping the ease of using the same Zoom personal meeting URL. The host will use the "Participants pane" to se...
ZOOM BREAKOUT ROOMS Zoom Breakout Rooms allows the host to seamlessly split your Zoom meeting into separate sessions for small group discussions, and then bring those sessions back together to resume the large group meeting. As the meeting host, you can s...
This knowledgebase article covers the following topics: set up your Augsburg Zoom account, connecting to meetings, and commonly used features of Zoom. The first time you connect to Zoom from a computer, you will be prompted to download and install the pro...
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